Return and Refund Policy

At HLB LEATHER CO., we want you to be happy with your purchase. If something isn't right, we're here to help. This policy applies to orders placed from the United States and internationally through handmadeleatherbags.com.

1. Return Window

You may request a return within 7 days of receiving your order. This return window applies to both U.S. and international customers.

Please contact us before sending any item back. Returns sent without prior approval may be delayed or refused.

2. Return Eligibility

To qualify for a return, your item must:

• Be unused and in its original condition.

• Be free from wear, damage, stains, or signs of use.

• Include its original packaging and any included accessories, where applicable.

• Have proof of purchase or an order number.

Leather is a natural material, so minor variations in color, texture, and grain may occur. These natural characteristics are not considered defects.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Email handmadeleatherbags1@gmail.com with your order number, a description of the issue, and clear photographs where possible. We will review the issue and work with you on an appropriate resolution, such as a replacement or refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. How to Request a Return

To request a return:

1. Email handmadeleatherbags1@gmail.com within 7 days of receiving your order.

2. Include your order number, the item you wish to return, and the reason for the return.

3. Wait for our team to confirm approval and provide return instructions.

4. Pack the item securely and ship it to the return address we provide.

Please do not ship an item back before receiving return instructions.

5. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs, including any applicable international shipping charges, customs fees, duties, or taxes.

For items confirmed to be defective, damaged on arrival, or incorrectly supplied, HLB LEATHER CO. will review the circumstances and advise on the appropriate return-shipping arrangement.

We recommend using a trackable shipping service. We cannot guarantee receipt of items sent without tracking.

6. International Returns

We accept eligible returns from customers worldwide, including orders shipped outside the United States.

International customers are responsible for arranging return shipping unless we confirm otherwise. Any customs documentation must accurately identify the shipment as a returned item where applicable. Refunds do not automatically include return postage, customs charges, import duties, or taxes paid to third parties.

Please contact us before shipping an international return so we can provide the correct instructions.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, where possible, within 5–7 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund.

Original shipping fees, expedited shipping charges, return shipping costs, customs duties, and taxes are not refundable unless required by applicable law or agreed otherwise in writing.

8. Exchanges

If you would like to exchange an item, contact us at handmadeleatherbags1@gmail.com. Exchanges are subject to product availability and approval. Additional shipping charges may apply.

9. Personalized and Made-to-Order Products

Personalized, customized, or made-to-order items may not be eligible for returns due to a change of mind, except where required by applicable law or where the item is defective, damaged, or incorrectly made.

Please contact us if you have a concern about a personalized or made-to-order product.

10. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, production, or shipping.

Your statutory cancellation and refund rights, where applicable, remain unaffected.

11. Contact Us

For return, refund, or exchange questions, please contact:

HLB LEATHER CO.
Email: handmadeleatherbags1@gmail.com
Phone: +1 803 346 3663
Website: https://handmadeleatherbags.com/

We serve customers in the United States and internationally. We aim to handle every return request fairly and professionally.

Important: Before publishing, confirm that the 7-day return window and the exclusions above match your actual business practices. Consumer laws vary by country and may provide rights beyond this policy.