Return & Refund Policy

Last Updated: September 16, 2026

At HLB Leather Co., we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward 30-day return and exchange policy.

1. 30-Day Returns

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging and accessories.

• The item must not show signs of wear, use, washing, damage, or alteration.

• Proof of purchase or your order number must be provided.

Once your return is received and inspected, we will process an eligible refund or exchange.

2. Refunds

Approved returns are eligible for a refund of the purchase price of the returned item.

Refunds are processed within 5–7 business days after we receive and inspect your returned item.

The refund will normally be issued to the original payment method used to place the order. Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.

Original shipping charges, if any, may be non-refundable unless the return is due to an incorrect, damaged, or defective item.

3. How to Request a Return

To start a return, please email:

Handmadeleatherbags1@gmail.com

Please include:

• Your order number

• Your name

• The item you wish to return

• The reason for the return

• Photos, if the item is damaged or defective

Our support team will provide you with the return instructions and, where applicable, a prepaid return shipping label.

Please do not send an item back without first contacting us and receiving return instructions.

4. Return Shipping

For eligible standard returns, we will provide a prepaid return shipping label as described in our return process.

If a return is requested because you simply changed your mind or no longer want the product, any applicable return-shipping costs will be communicated to you before the return is processed.

If the item is damaged, defective, or incorrectly sent, please contact us as soon as possible. We will work with you to resolve the issue and may provide a prepaid return label where appropriate.

5. Exchanges

If you would like a different size, style, or product, you may request an exchange within the 30-day return period.

Exchanges are subject to product availability.

If the replacement item has a different price, we will provide instructions for handling the price difference before processing the exchange.

6. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

• Damaged during delivery

• Defective due to manufacturing

• Different from the item you ordered

• Missing components or accessories

please contact us at Handmadeleatherbags1@gmail.com as soon as possible and provide your order number and clear photographs of the issue.

We will review the problem and, where appropriate, arrange a replacement, repair, or refund.

7. Custom & Personalized Items

Custom-made, personalized, or specially modified products are final sale and are not eligible for return or exchange, unless they arrive damaged, defective, or materially different from what was ordered.

Please carefully review all customization details before submitting your order.

8. Leather Characteristics

Our leather products are made from natural leather. Variations in grain, texture, color, markings, and other natural characteristics may occur from one item to another.

These natural variations are inherent characteristics of genuine leather and are not considered defects.

Normal changes in the appearance of leather caused by use, exposure, or natural aging are also not considered manufacturing defects.

9. Lifetime Quality Guarantee

HLB Leather Co. stands behind the craftsmanship of our leather goods.

Our products are covered by a lifetime guarantee against manufacturing defects.

If your product develops a defect that is determined to be the result of craftsmanship or manufacturing, we may, at our discretion:

• Repair the product;

• Replace the product; or

• Provide another appropriate resolution.

The lifetime guarantee does not cover normal wear and tear, accidental damage, misuse, improper care, modifications, or natural aging of leather.

To make a warranty claim, contact Handmadeleatherbags1@gmail.com with your order information and photographs showing the issue.

10. Returns That Do Not Meet Our Conditions

We reserve the right to refuse a return or exchange if the item:

• Is returned after the 30-day return period;

• Shows signs of use or wear;

• Has been damaged after delivery;

• Has been altered, repaired, or modified;

• Is missing original packaging or components where those are required;

• Is a custom or personalized item that is not defective.

If a return does not meet our eligibility requirements, we will contact you regarding the available options.

11. Refund Delays

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, contact us at:

Handmadeleatherbags1@gmail.com

Please include your order number so we can investigate the status of your refund.

12. Contact Us

For questions regarding returns, refunds, exchanges, or warranty claims, please contact:

HLB Leather Co.
Email: Handmadeleatherbags1@gmail.com
Phone: +1 803-346-3663
Website: handmadeleatherbags.com

We are committed to handling every eligible return fairly and efficiently.